Contact Us

If you have a question about how we assess casinos, spotted something that needs updating, or want to discuss a commercial partnership, we'd genuinely like to hear from you. Our editorial team reads every message personally and aims to get back to you within two working days.

Get in Touch

Email: [email protected]

Please note: BritCasinoSpins.com is a comparison and information service — we do not run any casino, accept bets, or hold player funds. If you need assistance with a specific operator account (login problems, outstanding withdrawals, bonus disputes, or self-exclusion), you must contact that casino's own support team. All UKGC-licensed operators are required by regulation to maintain dedicated complaints procedures.

What we can help you with

We're happy to receive queries about our editorial scoring criteria, how we construct our rankings, and the way affiliate referrals work on our platform. If you believe a bonus figure, wagering condition, or factual detail on our site is no longer accurate, drop us a message and we'll look into it promptly. Reader suggestions for operators you'd like us to assess in upcoming review cycles are also very welcome.

Operators and affiliate managers considering a listing or a commercial arrangement should get in touch with a brief overview of the proposal. We review all enquiries on an individual basis but reserve the right not to respond to bulk outreach, and we do not accept paid editorial placements under any circumstances.

When to expect a reply

The vast majority of messages receive a reply within one to two working days, though response times may be longer during busy periods or bank holidays. If your matter is time-sensitive — especially anything involving an active casino account or concerns about gambling behaviour — please contact the operator's support desk directly, or reach out to a specialist organisation such as GamCare or BeGambleAware, who are equipped to help far more swiftly than we can.

Support for responsible gambling

Gambling is meant to be enjoyable. If you or anyone close to you is struggling to keep it that way, free and confidential help is available day and night from BeGambleAware.org, GamCare's dedicated helpline, and Gambling Therapy's live online chat. You can also sign up with GamStop to self-exclude from every UKGC-licensed site simultaneously. Direct links to all of these services can be found in the footer across every page of BritCasinoSpins.com.